Shipping Policy

Last Updated: August 4, 2026

At PawNap, we're committed to getting your order to you as quickly and safely as possible. Below you'll find everything you need to know about our shipping process.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• United States: 5–10 business days

• Canada: 5–10 business days

• United Kingdom: 5–10 business days

• Australia & New Zealand: 6–12 business days

• Europe: 6–12 business days

• Rest of the World: 7–15 business days

Please note that delivery estimates are not guaranteed and may vary due to customs processing, weather, carrier delays, or other unforeseen circumstances.

Order Tracking

Once your order has shipped, you'll receive a confirmation email containing your tracking information. Tracking updates may take 24–48 hours to appear after your package has been dispatched.

Shipping Costs

Shipping costs are calculated at checkout. From time to time, we may offer free shipping promotions on qualifying orders.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. PawNap is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package appears delayed or lost in transit, please contact our support team. We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees determined by your local government. These charges are the responsibility of the customer.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging. We'll review your claim and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We're always happy to help.